dancing lion blog Blog posts from Steve and the team at dancing lion June 14, 2017 Do you manage what matters to your customer? dancing lion blog, dancing lion news, dancing lion resources “What gets measured gets managed” Peter Drucker Are you measuring what really matters to the cus... June 14, 2017 How do your staff impact on the customer experience? dancing lion blog, dancing lion news, dancing lion resources “Everything that irritates us about others can lead us to an understanding of ourselves” Carl Jun... June 13, 2017 Keeping your customers dancing lion blog, dancing lion news, dancing lion resources A customer is the most important visitor on our premises. He is not dependent on us. We are depend... June 6, 2017 Why do you go to work? dancing lion blog, dancing lion news, dancing lion resources Do you work because you have to, or because you love to? I recently went into a local high stree... June 13, 2017 What happens if 30% of the parts of an... dancing lion blog, dancing lion news, dancing lion resources The result would be the same if your contact-centre does not have the skills it needs to meet and ... June 13, 2017 dancing lion appointed as UK providers for Snapshotz Online,... dancing lion blog Milton Keynes based company, dancing lion training & consultancy ltd has been accredited as ... June 14, 2017 Change is great, you go first! dancing lion blog, dancing lion news, dancing lion resources Quality in any chosen field is possible, if we develop the habit, thought Aristotle, the ancient G... June 14, 2017 Senior management cross functional training programme delivered in Amsterdam dancing lion blog Dancing lion were delighted to deliver a senior management-training programme in Amsterdam in Janu... June 16, 2017 At work do you feel like a square peg... dancing lion blog At work we all do our best to adapt to demands and circumstances, but if the job fit is not quit... June 13, 2017 Is fear of management holding you back? dancing lion blog Do you want to progress in management but are wary of what it might involve? Does it look like ... June 16, 2017 Supporting Professional Development in the Automotive Industry dancing lion blog, dancing lion news, dancing lion resources IMI - The Institute of the Motor Industry - Professional Development and Accreditation dancing ... June 13, 2017 Making Mentoring Work in the Contact Centre dancing lion blog, dancing lion news, dancing lion resources What is mentoring? Mentoring in the contact centre, at its most simple, is a relationship between... June 13, 2017 5 key questions to increase sales success dancing lion blog, dancing lion news, dancing lion resources Steve Shellabear, director of dancing lion training & consultancy asks five key questions to... June 13, 2017 Driving change management - Make it happen! dancing lion blog, dancing lion news, dancing lion resources Some people want it to happen, some people wish it would happen, others make it happen. By Steve ... April 29, 2016 UK Contact Centre Industry Infographic 2016 dancing lion blog June 13, 2017 Secure customer loyalty and profits through providing excellent customer... dancing lion blog How to secure customer loyalty and profits through providing an excellent customer experience. ... July 8, 2015 dancing lion training & consultancy completes phases 1 &... dancing lion blog CASE STUDY: Reliance jio dancing lion training & consultancy joins the Merchants team to help... May 7, 2015 How to be an inspiring presenter dancing lion blog A master presenter at work Regardless of whether you are a classical music fan watching Benjamin... April 20, 2015 Management Development Programmes dancing lion blog Steve Shellabear of dancing lion delivered a tailored Management Development Programme in Mumbai for... October 1, 2014 Meet the new faces and voices of the digital... dancing lion blog The first group of managers and advisors have been trained by Steve Shellabear of dancing lion for ... August 20, 2014 Why we don't do scripts dancing lion blog June 28, 2014 The telco consultancy team in Mumbai India dancing lion blog Steve Shellabear, from dancing lion (second from left) with some friends from the Merchants consulta... May 24, 2014 Sales and Life Coaching dancing lion blog Mentors and Leaders, a division of dancing lion, are a specialist provider of facilitation, change m... April 14, 2014 dancing lion in Mumbai India dancing lion blog Steve Shellabear from dancing lion has been invited to head up the Learning and Development strand o... April 3, 2014 TGIF - Customer Centric or Company Centric? dancing lion blog Many a true word is spoken in jest! March 28, 2014 Bedford Borough Council Leadership and Management Development programme dancing lion blog Dancing lion training & consultancy are delighted to have been... March 23, 2014 Holistic Competency Assessment and Profiling Master Class dancing lion blog New training programme accreditation for DANCING LION TRAINING & CONSULTANCY LTD The CPD ... March 23, 2014 TGIF dancing lion blog Life has a funny way of delivering what you need to progress to the next level! Thanks and ac... March 18, 2014 Excellent Customer Service & Communication Skills Training Course dancing lion blog DANCING LION TRAINING & CONSULTANCY LTD is pleased to announce that our training programme, '... March 14, 2014 Face 2 Face - Fixing the Customer dancing lion blog dancing lion are proud to be working with Coca Cola Enterprises on a Nationwide Technical ... March 1, 2014 Effective Competency Assessment dancing lion blog, dancing lion news In a flying visit to Kuala Lumpur, Malaysia on 20 & 21 February 2014, Steve Shellabear fro... February 12, 2014 TGIF dancing lion blog Feeling stressed out? Head on over to Business News Daily and check out their article on the '5 ... February 1, 2014 Enhanced Communication Skills for Managing Difficult Conversations dancing lion blog dancing lion releases new CPD accredited training programme... 'Enhanced Communicat... January 26, 2014 Going the Extra Mile dancing lion blog go the extra mile for your customers with an emotional connection http://www.youtube.com/watch?v=ot... January 14, 2014 The importance of Customer Service in B2B Sales dancing lion blog Customer service matters in B2B not only is it an important part of your company's sales pitch b... March 22, 2014 Excellent Customer Service and how to resolve a complaint dancing lion blog Giving excellent customer service needn't be difficult. See our 8 step formula for resolving a c... January 9, 2014 How Social Networks can be your worst Nightmare! dancing lion blog Remember this http://www.youtube.com/watch?v=5YGc4zOqozo Highlighting how a little lapse i... January 1, 2014 The Cloud dancing lion blog You may have heard the term 'the cloud' dropped every now and then when discussing call centres.... January 1, 2014 dancing lion are CPD accredited training providers for call... dancing lion blog dancing lion are CPD accredited training providers for a range of training programmes, including cal... December 29, 2013 How many times should you try dancing lion blog dancing lion closed for Christmas and New Year. As we approach 2014, time to take stock but also thi... December 20, 2013 10-ways to speed up complaint handling dancing lion blog Resolving a complaint quickly can be key to turning around a dissatisfied customer to a loyal advoc... December 18, 2013 The Secret to Home Groups Success dancing lion blog One of Britain's longest lasting retail groups – Home Group PLC has recently published an articl... December 15, 2013 Improving your Passwords dancing lion blog Whether you manage a company that deals predominately with back office contact centre work or ma... November 13, 2013 How a little love can go a long way... dancing lion blog This week at dancing lion we discussed the importance of training your contact centre agents up to... December 11, 2013 Tis the Season for Giving dancing lion blog We mentioned Score Buddy during our discourse on the importance of benchmarking and gamification... December 9, 2013 Customer Service a Barometer for Business Health? dancing lion blog A recent article in the Daily Telegraph claims that customer service is a measure of how well a busi... December 9, 2013 How rethinking your Office Layout could Improve Productivity dancing lion blog A recent Harvard Business Review study has found that noise level and sound pr... December 4, 2013 How not to provide Customer Service... dancing lion blog Recently Mr Chris William has been sharing his awful experience with Amazon which goes to show jus... December 2, 2013 Be like water, my friend dancing lion blog Last week we mentioned the need for consistent service and how invaluable it is to maintain it. ... November 30, 2013 Having Fun going the Distance dancing lion blog Reddit user /U/Vonniesaur recently stayed in a hotel requesting a pillow fort and a towel elephant t... November 28, 2013 Exactly how important is Customer Service? dancing lion blog It goes without saying that customer service is very important but did you know just how important... November 26, 2013 Live Chat - The Future of Customer Service? dancing lion blog Customers will always find it easier to get in touch via email and telephone however for customer ... November 25, 2013 Consistent Service Matters! dancing lion blog Have you been to a restaurant where the first meal was absolutely fantastic, the second meal the f... November 21, 2013 Clever use of Social Networks by KLM informs Customers... dancing lion blog Here is a unique way of keeping traffic down from KLM; by using social networks KLM has managed to... November 20, 2013 Infographic by Cirrus exploring what Customers want from a... dancing lion blog November 19, 2013 Contact Centre management Tips from 550BC dancing lion blog "夫未战而庙算胜者，得算多也；未战而庙算不胜者，得算少也。 The general who wins the battle makes many calculations in his te... November 17, 2013 How a Click can make all the difference in... dancing lion blog Here is an interesting article courtesy of Forbes on how customer service is not just about delive... November 15, 2013 Interesting Infographfic on the importance of Customer Service by... dancing lion blog Published by Five9, study carried out by Harris Interactive Customer Experience Report pr... November 11, 2013 Contact Centre Staff are Super Heroes dancing lion blog Earlier in the week we highlighted an article in Nottingham Post in which a customer was left disa... November 7, 2013 When is Good Customer Service wrong? dancing lion blog A recent post in the Nottingham Post suggest that good customer service can produce a veneer of prof... November 5, 2013 Interesting Article on Customer Service and Connected Interactions dancing lion blog We at Dancing Lion have spoken at length about the importance of an integrated customer service so... December 22, 2016 What Do Smarter Customers Mean For The Contact Centre? dancing lion blog, dancing lion news Traditionally the contact centre has been at the forefront in providing customers with informati... December 9, 2013 Performance Management Diagnostic Tool dancing lion resources For a download copy of the new diagnostic tool from dancinglion, please enter your email address bel... October 30, 2013 Are Managers causing Workplace Depression? dancing lion blog A new study featured in Science Noridic suggest that it maybe management not workload that causes ... October 29, 2013 FCR - First Contact Resolution/First Call Resolution dancing lion blog Commentary on call centre metrics from dancing lion. Last week we explored why contact centre m... October 28, 2013 Home Sweet Home dancing lion blog Some of the great people from the Holistic Competency Development Programme in Hong Kong -October 20... October 26, 2013 Holistic Competency Development 24 & 25 Oct... dancing lion blog Some of the great people from the Holistic Competency Development & Profiling Masterclass on 24 ... October 23, 2013 Dancing Lion at the Fragrant Harbour dancing lion blog, dancing lion news As an extra special birthday treat Steve, dancing lion's head, is jet setting off to the fragrant ... October 21, 2013 AHT – Average Handling Time – Commentary on call... dancing lion blog Call Centres perform a variety of tasks ranging from providing expert support on IT and finance to... October 15, 2013 Big Data dancing lion blog . One of the biggest buzzwords currently in use when we talk about enterprise is big data, decrease... October 13, 2013 Ensuring Quality through Benchmarking dancing lion blog Benchmarking Performance and Quality Contact centre managers are constantly o... October 11, 2013 To Boldly Explore New Customer Service Approaches dancing lion blog In our article 'Social Customer Service and the Contact Centre' we explored how customer s... October 11, 2013 Feeling Stressed? TGIF dancing lion blog Working in customer service no doubt you will always have found memories of those experience where y... October 8, 2013 Another interesting Article on Customer Service dancing lion blog To add to the article we published on Monday(link), Fourth Source has published an interesting new a... October 8, 2013 Social Customer Service and the Contact Centre dancing lion blog We explore why Social Customer Service is such a hot topic for the contact centre, relive the dis... October 2, 2013 Interesting article from Huffington Post dancing lion blog Huffington has posted a new article asking the all important question cost vs customer service. September 30, 2013 Tackling Agent Burnout – from dancing lion training. dancing lion blog It has been widely reported that agents can suffer from emotional stress, leading to emotional bur... September 27, 2013 Something Light to Start your Friday with dancing lion blog September 26, 2013 When and how to Compensate Customers dancing lion blog . No matter what company you work for, how great the service is or how brilliant the produc... September 23, 2013 Update on Dancing Lion dancing lion blog Recently dancing lion worked with AQA, one of Britain leading examination and awarding bodies, to he... September 23, 2013 Internet Call Centre and Customer Service dancing lion blog An infographic showing the density of Internet usage around the world by Chris Harrison ... September 19, 2013 Which? Reveals winners and loser of Customer Satisfaction Poll dancing lion blog It appears in the latest Which? consumer poll has revealed that Irish carrier Ryan Air has been ... September 18, 2013 Tim O'Riley on his Biggest Failures dancing lion blog O'Rilley Media is one of the biggest technical writing companies in the world and certainly one of t... September 19, 2013 Quick Update dancing lion blog AQA(Assesment and Qualification Alliance) one of Britain's top GCSE, A-Level and Vocational cert... September 16, 2013 Home contact centre working dancing lion blog Could it work for your organisation? One of the biggest problems suffered by call centres today i... September 15, 2013 Dealing with angry customers! Warning - option 2 includes... dancing lion blog Dealing with upset and angry customers can be difficult in any language or culture. When I first hea... September 13, 2013 TGIF dancing lion blog If you found this funny click, you can find more here(http://www.glasbergen.com/) September 11, 2013 Can we have Operational Excellence with Customer Intimacy dancing lion blog Can we have operational excellence and customer intimacy? This Harvard Business Review seems to thin... September 9, 2013 Management Tips dancing lion blog Forbes just published an article on keeping staff happy and therefore working harder, it can be foun... September 9, 2013 Gamification dancing lion blog A new buzz word has recently appeared into the call centre management world, Gamification. Gamificat... August 28, 2013 Welcome to the new dancinglion blog dancing lion blog We are giving the website a major overhaul and our new dancing lion blog posts will appear here.