The first group of managers and advisors have been trained by Steve Shellabear of dancing lion for the new entrant in the Telco market in India. They are participating in a 24 day training programme, co delivered by the client, featuring 12 training programmes with over 90 modules. These include:
Induction, Operational Culture, House Rules and HR Policies, Product, Process, Systems, Customer Service and Communication Skills, Value through Advice – Recommending Products and Services, Manager and Train the Trainer for BPO service partners. With Commercial launch only a few short months away there is still much to do!