call centre review and tailored training programmes
Meet the team at dancing lion
Steve is managing director of dancing lion. He is a highly experienced, motivated practitioner, skilled in the design and implemention of corporate learning and development solutions. A proven track record in achieving qualitative and quantitative results in complex and targeted environments. Specialisations include contact centre management, call center development, sales, customer service and credit management.Qualified in skills interventions, quality management and facilitating change at one-to-one, group, and organisational levels. He has worked extensively in Asia and the Far East delivering complex, multi stakeholder programmes and aligning BPO and service partner operations with US and UK customer operations.
Ana is co-director at dancing lion.
Ana has a wealth of commercial experience, including art direction, finance management and client training solutions.
She has worked with clients in financial services, pharmaceuticals, telecoms and travel sectors.
She is multi lingual, speaking Spanish and English fluently with an understanding of Italian and Chinese.
She is a qualified trainer in Neuro Linguistic Programming (NLP).
A resourceful, high-energy and multi-skilled, senior level professional who delivers exceptional performance and results through a collaborative leadership style, coupled with a passionate customer service focus.
A motivated and proven leader, who is highly versed in management and development and is also well adapted to working in multicultural environments.
As demonstrated by the success of her career to date, Allie adds value to any environment or establishment, as she has an excellent work ethic and excels in fast paced, high pressure working environments.
Kieron has over 25 years of experience at all levels of the UK contact centre industry. This gives him very practical skills in coming up with common-sense solutions, which produce significant measurable improvements in results and morale. He has excellent interpersonal skills and believes passionately in the links between good people management, job satisfaction and enjoyment, and commercial success.
Melvyn assists in the achievement of organisational goals (service delivery, profit, arrears collection and sales,) by facilitating behavioural change, increasing skills, addressing attitude and setting up infrastructures that support performance improvement. His key areas of expertise include design and delivery of culture change, management development, trainers training, customer experience and customer service programmes.
Neil is an experienced business consultant and trainer, passionate about developing people to achieve peak performance and contribute to excellent results in their organisations. His experience originates in highly competitive, commercially sales driven, business sectors. He has had a career which includes production and sales management, operations management in the Public sector and the delivery of training and consultancy across many sectors including corporate business, finance, law firms, government, healthcare, NHS and dental deaneries and universities.Neil can quickly assess the needs of an organisation and, particularly when delivering training material, and can adapt the style of delivery to suit his audience.
Christine is a vibrant and successful trainer , facilitator, consultant and coach with 14 years experience in many different organisations across financial services, telecoms, retail , utilities and travel industries. Her experience includes leadership , operations , customer service, sales and interim management. She is passionate about making a difference to people, supporting them to fulfil their potential and achieve outstanding results in their work and lives. She believes everyone can be more satisfied and successful in business with the right mindset and approach. Her coaching style is based on creating and practising new habits to achieve different and better outcomes.
A motivated, inspiring and effective business consultant and manager. Has 20 years extensive experience in the call/contact centre industry working in both sales and customer service environments. Specialises in performance management and the achievement of business targets. Works with managers, trainers and frontline staff to increase skill, knowledge and efficiency. Able to communicate and work in different businesses at all levels. Highly motivated and passionate about achieving desired results through motivating the people that work within an organisation.
Keith is the newest member of the dancing lion team. He is skilled in social media and research and is supporting the team in developing our online presence. Keith is enthusiastic, and a great motivator. Dancing lion is fortunate to have him on the team and benefits from his creative input.