A new study featured in Science Noridic suggest that it maybe management not workload that causes depression in the workplace; We have explored for the past few months how the conditions in contact centre is a big contributing factor to the high attrition rate suffered within the call centre industry. This new study suggest that one of the best way we can mitigate our contact centre against the stress caused by high work load is through the use of effective management techniques, are you ready to meet the challenge? Dancing Lion can certainly help you and your company improve its management style to reap the benefits and avoid causing your employees further stress.