Life has a funny way of delivering what you need to progress to the next level!
Thanks and acknowledgements to Randy Glasbergen
DANCING LION TRAINING & CONSULTANCY LTD is pleased to announce that our training programme, ‘Excellent Customer Service and Communication Skills’ has been approved for formal CPD purposes with the CPD Standards Office. The CPD standards office said in their assessment: “Overall, DANCING LION TRAINING & CONSULTANCY LTD met the criteria for CPD assessment extremely well, and we are delighted to award formal CPD accredited status to your organisation”.
This intensive two day training programme equips participants with the interpersonal knowledge and skills to provide world class customer service. Individual organisational requirements can be included within the tailoring aspect of each course. All delegates completing the programme receive a formal certificate of completion, endorsed by the CPD standards office. This can be used as evidence within a CPD audit by a professional body or institute.
Find out more at www.dancinglion.com or email: email@example.com
dancing lion are proud to be working with Coca Cola Enterprises on a Nationwide Technical Engineers Programme. This tailor made training programme has been co- designed and delivered across 26 locations in the UK. It is equipping technical staff with the skills and know how to meet business challenges in the hot and cold beverages market. Feedback to date has been very positive from those attending who have all appreciated the new input and informal delivery style. Dancing lion’s Principal, Steve Shellabear worked with Coca Cola’s management to ensure the content and style was pitched at the right level.
Steve said: “A chalk and talk approach definitely wouldn’t have worked here. These guys work hard and deal with practical issues so the training had to be well structured, real and engaging right from the start.
Our experience is that people learn most when they are engaged and have a good time, so challenge was balanced with activities that encouraged participation. We incorporated a range of media and accelerated learning methods in the delivery of this training programme that supported the brand, company and individual. Co-delivery with Coca Cola management enabled us to drill down into business issues, impart new company information and develop engineers existing and new skills. The emphasis was on building a great experience for the customer across the business.”
In a flying visit to Kuala Lumpur, Malaysia on 20 & 21 February 2014, Steve Shellabear from dancing lion delivered a two day course on Competency Assessment to a group of managers and HR professionals.
In this intensive two day programme, delegates covered many topics including:
Delegates attended from May Bank, AGRO Bank, Dar Petroleum and Suria Capital Holdings. Learning activities included case study review, group exercises and individual coaching.
Feedback from delegates was extremely positive though some said they wanted more time. Steve certainly wanted more time to enjoy Kuala Lumpur. Ah well, next time!
(This course is available as an open course for individuals to attend or as an in-house group run locally. Find out more by visiting: http://www.dancinglion.com/services/human-resources or contact our course coordinator at www.dancing lion.com for more information).
dancing lion releases new CPD accredited training programme…
‘Enhanced Communication Skills for Managing Difficult Conversations’.
Most customer service professionals face challenging communications with customers at some point. These conversations can be even more difficult when external circumstances dictate that the customer must bear a reduction in services, increased costs or meet new qualifying conditions. In response to customer requests, dancing lion have designed a new intensive 2 day training programme. Tailored for public and private sector organisations, this course gives invaluable guidance on how to manage difficult conversations face to face, by phone and letter/email. This programme is particularly relevant for social care officers, customer service professionals, and specialist staff dealing with clients, third parties and special groups. The course has been accredited by CPD standards, enabling participants to have their study formally recognised through certification. Talk to us to find out more…