dancing lion are CPD accredited training providers for a range of training programmes, including call and contact centre management.
“Holistic Competency Assessment and Profiling Master Class’, provides invaluable guidelines, tools and practical exercises to develop and improve competency based systems.
‘Setting up a Call Centre and Help Desk’, teaches the necessary steps to maximise call and contact centre productivity from start up to optimising an existing operation.
Both programmes can be tailored to individual client requirements and have been delivered internationally in Hong Kong, Malaysia and UAE.
Learn more at: http://cpdstandards.com/dancing-lion