Enhanced Communication Skills for Managing Difficult Conversations

dancing lion releases new CPD accredited training programme…

‘Enhanced Communication Skills for Managing Difficult Conversations’.

Most customer service professionals face challenging communications with customers at some point. These conversations can be even more difficult when external circumstances dictate that the customer must bear a reduction in services, increased costs or meet new qualifying conditions. In response to customer requests, dancing lion have designed a new intensive 2 day training programme.  Tailored for public and private sector organisations, this course gives invaluable guidance on how to manage difficult conversations face to face, by phone and letter/email. This programme is particularly relevant for social care officers, customer service professionals, and specialist staff dealing with clients, third parties and special groups. The course has been accredited by CPD standards, enabling participants to have their study formally recognised through certification. Talk to us to find out more…