Total Quality Management (TQM) is a system of principles, methods, and best practices that provide a framework for organisations to strive for excellence in everything they do. It provides a solid foundation to develop truly committed employees with high morale and improved performance. Because TQM provides staff with opportunities for participation, problem solving and teamwork, it creates high levels of engagement and motivation.

At dancing lion, we provide a five-day intensive programme that will give your management the knowledge and skills to utilize TQM.

Who should attend

Quality managers, senior managers, business transformation specialists, change agents, HR professionals.

Programme objectives

By the end of this seminar, delegates will be able to:

❖ discuss the primary concepts of Total Quality Management
❖ define the major benefits to the organisation of Total Quality Management
❖ describe TQM techniques for measuring and improving quality
❖ gain the information and skills needed to implement total quality practices
❖ describe how TQM can be introduced into their work place
❖ integrate the fundamentals of TQM into the organisation’s business model
❖ implement the best practices of world-class TQM organisations
❖ identify useful quality improvement techniques

Outcomes

❖ a shared organisational vision for promoting TQM
❖ a positive, customer-oriented culture
❖ increased employee morale and retention
❖ improved managerial performance
❖ enhanced professionalism and public image
❖ improved intra/interdepartmental communication
❖ enhanced leadership skills required to excel in their career
❖ a new appreciation for their role in helping the organisation achieve excellence