Mapping, measuring and managing the customer experience

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffett

Develop your capability in:

• Defining the CX strategy
• Understanding touch points & customer journeys
• Customer expectations and measurement
• The importance of the employee experience

Our experienced CX consultants and trainers know how to assist you to optimise the customer experience. Let us assist you to develop yourself or your people. Contact us today to book a free 15 minute consultation and learn more.

Contact Centre training programmes

 “There is a spiritual aspect to our lives – when we give, we receive – when a business does something good for somebody, that somebody feels good about them!” – Ben Cohen, Co-Founder Ben & Jerry’s

Develop your capability in:

• Contact centre training for CSRs, and front line agents
• Contact centre training for managers

Our experienced CX consultants and trainers have built and managed contact centres across the world. Let us assist you to develop yourself or your people. Contact us today to book a free 15 minute consultation and learn more.

Communication skills 

“What you do has far greater impact than what you say.” –  Steven Covey

Develop your capability in:

• Developing Interpersonal effectiveness
• Empathy and rapport building

Our experienced trainers are experts in interpersonal and communication skills. Let us assist you to develop yourself or your people. Contact us today to book a free 15 minute consultation and learn more.

Exceptional Customer service

“Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.” – Ken Blanchard – Mollie Beck

Develop your capability in:

• Core customer service skills
• Strategies and behavioural tactics to delight your customers

Our experienced trainers are experts in customer service and communication skills. Let us assist you to develop yourself or your people. Contact us today to book a free 15 minute consultation and learn more.