We tailor our services to your business needs. Our experienced team of consultants and trainers come to your offices or contact centre.
We can help you to:
- Maximise customer satisfaction, loyalty and retention through world class customer service training for staff at all levels in the call/contact centre.
- Develop new managers through foundation management training
- Enhance existing skills of experienced managers with senior leadership & management training
- Equip staff to reduce debtor days and bad debt through arrears collection training and credit control courses
- Build your staff’s morale and professionalism through personal effectiveness training.
- Fine tune high sales performers with new sales & negotiation training
- Reduce organisational overheads by giving HR professionals recruitment methods and skills to attract and retain the right people
- Avoid staff disengagement and build real commitment through management training in change and culture building
- Review your marketing training to develop competitive advantage
- Harness the power of social customer service, utilising telephone, SMS texting, email and chat with dynamic call centre training
- Become a more service orientated and profitable business by utilising business training training tools to focus on the customer’s interests and needs
- Utilise quality management techniques to measure the things that really matter