Welcome to dancing lion
Contact centre review and tailored training programmes
Are you looking for training & development solutions?
We can help. dancing lion training & consultancy help managers, sales and customer service staff to be more effective. We tailor our services to your business needs. Our experienced team of consultants and trainers come to your offices or contact centre.
We can help you in the following ways
- Maximise customer satisfaction, loyalty and retention through world class customer service training for staff at all levels in the call/contact centre.
- Develop new managers through foundation management training
- Enhance existing skills of experienced managers with senior leadership & management training
- Equip staff to reduce debtor days and bad debt through arrears collection training and credit control courses
- Build your staff’s morale and professionalism through personal effectiveness training.
- Reduce organisational overheads by giving HR professionals recruitment methods and skills to attract and retain the right people
- Fine tune high sales performers with new sales & negotiation training
- Avoid staff disengagement and build real commitment through management training in change and culture building
- Review your marketing training to develop competitive advantage
- Harness the power of social customer service, utilising telephone, SMS texting, email and chat with dynamic call centre training
- Become a more service orientated and profitable business by utilising business training training tools to focus on the customer’s interests and needs
- Utilise quality management techniques to measure the things that really matter
From the blog
Catch up on the latest news from dancing lion.
Snapshotz is a powerful reporting tool for management providing one view of effort and output across customer service (700 different variables) at chosen intervals of time.
Snapshotz provides a structured approach to assessing and documenting progress and improvements across the 200 teams, benchmark against each other and against global standards.
Any successful continuous improvement program documents and benchmarks against each other and against external organisations, Snapshotz has the unique ability to capture, document as well as benchmark against a global base of customers (now over 2,000) including centres such as China Telecom whose one centre has 10, 000 seats.