Interviewing skills

Recruiting and retaining good people is an ongoing requirement for most businesses. As line managers become frequently involved with HR in the selection of key staff having an understanding of the core elements is essential. In this intensive two-day course, delegates are taken step by step through the stages necessary to play a valuable role in the recruitment process.

Who should attend

Senior staff, managers and HR specialists. We recommend that those people selected to attend this training course are recognised as being good representatives of the values and aims of the organisation and are not currently involved in any under performance management.

Programme objectives

The objective of the course is to enhance the knowledge and skill levels of staff already involved in the recruitment process; this includes specific skills in competency-based interviewing. Key development requirements include the participants having:

• a practical understanding of the use of competencies in the recruitment process
• being able to design a competency based interview framework in line with the recruitment process
• understanding the importance of pre-interview preparation
• in an assessment / interview, being able to recognise and assess evidence of required competencies
• take effective notes during the interview
• be able to evaluate and report on the outcomes of the assessment process

Outcomes

By the end of this module managers and staff will be more able to:

• use best practice methods and tools for to run interviews in a timely and effective manner to achieve quality outcomes for both parties
• quickly structure and prepare for their interviews
• improve their ability to effectively conduct competency based interviews
• improve the quality of information gained and recorded from their interviews
• to use best practice approaches to make decisions, report on results and complete follow through actions
• improve their ability to engage with your interviewees
• measure the effectiveness of their interviewing skills and performance

Appraisal skills training

The appraisal process is a key feature of staff development and performance management. As a management task, however, it can frequently be reduced to a ‘tick box’ task done once a year. Yet, employees rely on appraisals for feedback on their progress and achievement.  This stimulating training programme helps managers recognise the importance of carrying out and following up on appraisals. The programme shows how to conduct an effective appraisal that really makes a difference and motivates staff.

Who should attend

Senior staff, managers and HR specialists. Anybody responsible for the performance of others.

Programme objectives

To provide delegates with the understanding and skills to appraise there colleagues at work. Delegates will learn how to:

• gather appraisal performance data and analyse it effectively
• plan the interview process and make effective use of questioning and listening skills
• use coaching models to help staff identify strengths, development areas and strategies to progress
• help staff turn aims into goals that are challenging and achievable
• manage poor performers
• follow up the appraisal process so it becomes an ongoing development tool.

Outcomes
By the end of this module managers and staff will be more able to:

• managers who are equipped to manage and motivate their direct reports
• staff who leave their appraisals feeling their work has been recognised and their needs addressed
• an organisation or department that’s firing on all cylinders
• a more engaged and motivated workforce with savings made for the company through reduced absenteeism and turnover.