Human resources training
from dancing lion training & consultancy
Human resources is about ensuring your people are recruited, trained and supported to develop in line with company objectives.
We offer highly interactive and practical training programmes for interviewing skills, appraisal skills and performance management.
Interviewing skills
Recruiting and retaining good people is an ongoing requirement for most businesses. As line managers become frequently involved with HR in the selection of key staff having an understanding of the core elements is essential. In this intensive two-day course, delegates are taken step by step through the stages necessary to play a valuable role in the recruitment process.
Who should attend
Senior staff, managers and HR specialists. We recommend that those people selected to attend this training course are recognised as being good representatives of the values and aims of the organisation and are not currently involved in any under performance management.
Programme objectives
The objective of the course is to enhance the knowledge and skill levels of staff already involved in the recruitment process; this includes specific skills in competency-based interviewing. Key development requirements include the participants having:
- a practical understanding of the use of competencies in the recruitment process
- being able to design a competency based interview framework in line with the recruitment process
- understanding the importance of pre-interview preparation
- in an assessment / interview, being able to recognise and assess evidence of required competencies
- take effective notes during the interview
- be able to evaluate and report on the outcomes of the assessment process
Outcomes
By the end of this module managers and staff will be more able to:
- use best practice methods and tools for to run interviews in a timely and effective manner to achieve quality outcomes for both parties
- quickly structure and prepare for their interviews
- improve their ability to effectively conduct competency based interviews
- improve the quality of information gained and recorded from their interviews
- to use best practice approaches to make decisions, report on results and complete follow through actions
- improve their ability to engage with your interviewees
- measure the effectiveness of their interviewing skills and performance
Competency assessment and profiling master class
This two-day especially interactive programme on Competency Assessment and Profiling will equip managers and HR professionals with the confidence and ability to develop their competency frameworks to meet a host of organizational activities including recruitment, training needs analysis, performance management, disciplinary action and succession planning.
Who should attend?
Directors, Vice Presidents, General Managers, Heads and this workshop is a must for Human Resources professionals and managers seeking to develop the infrastructure to support their organization and staff growth. It is particularly relevant for:
- Operational Managers
- Personnel Managers
- Performance Improvement Specialists
- Human Resources Managers
WHY YOU SHOULD ATTEND
Programme objectives
By the end of the course, the workshop facilitator will have ensure that each person receives the input and knowledge they need to know how build a competency framework that works in their organization.
The interactive sessions will stimulate new thinking and provide practical techniques to respond to organizational challenges.
This programme will show how to:
- Construct a competency framework
- Evaluate a competency framework
- Get support and commitment internally
- Prepare to recruit using competencies
- Use a competency based appraisal process
- Assess Performance using competencies
- Apply a competency framework to training needs analysis
- Understand why and how discipline and grievance should be resolved using competencies
- Carry out succession planning using competency framework
Outcomes:
- A competency framework that works for your organization
- Review current competencies for ‘best fit’ from across a range of industry sectors
- Avoid pitfalls in implementation and gain support for all stages of the process.
Appraisal skills training
The appraisal process is a key feature of staff development and performance management. As a management task, however, it can frequently be reduced to a ‘tick box’ task done once a year. Yet, employees rely on appraisals for feedback on their progress and achievement. This stimulating training programme helps managers recognise the importance of carrying out and following up on appraisals. The programme shows how to conduct an effective appraisal that really makes a difference and motivates staff.
Who should attend
Senior staff, managers and HR specialists. Anybody responsible for the performance of others.
Programme objectives
To provide delegates with the understanding and skills to appraise there colleagues at work. Delegates will learn how to:
- gather appraisal performance data and analyse it effectively
- plan the interview process and make effective use of questioning and listening skills
- use coaching models to help staff identify strengths, development areas and strategies to progress
- help staff turn aims into goals that are challenging and achievable
- manage poor performers
- follow up the appraisal process so it becomes an ongoing development tool.
Outcomes
By the end of this module managers and staff will be more able to:
- managers who are equipped to manage and motivate their direct reports
- staff who leave their appraisals feeling their work has been recognised and their needs addressed
- an organisation or department that’s firing on all cylinders
- a more engaged and motivated workforce with savings made for the company through reduced absenteeism and turnover.
Other services you may be interested in.
At dancing lion training & consultancy we help managers, sales and customer service staff to be more effective. We tailor our services to your business needs. Our experienced team of consultants and trainers come to your offices or contact centre.
Leadership management · Sales training · Customer service · Arrears collection
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